CMC Toolkit

The Customer Marketing Coalition Digital Toolkit Community Space is a dedicated hub where customer marketers, advocates, and brand builders come together to collaborate, share insights, and maximize the impact of their customer engagement strategies. This interactive space provides exclusive access to industry experts, best practices, and AI-driven tools designed to enhance customer marketing efforts.

Welcome to awesome!
There's nothing sweeter than a fresh new forum, ready to welcome your community. A Vanilla Forum has all the bits and pieces you need to build an awesome discussion platform customized to your needs. Here are a few tips for you as the administrator: * Use the Getting Started checklist in the Dashboard to get your site…
What are Vanilla forums?
What are vanilla forums and how do I configure ranks?
How do I create a new role in Vanilla?
How do i create a new role in Vanilla?
How does the Persado Plugin work?
Trying to figure out how to enable the Persado Plugin. Any insight is much appreciated!
Discussion: Best new functionality in CMC- have you tried it?
I am absolutely loving the new AI capabilities in CMC, has anyone else tried it? I would love to hear your use cases below!
Loving the New Updates!
I just wanted to take a moment to say how much my team and I love the new updates to the CMC Toolkit! Your CSM team and Product team are rockstars! Thank you for taking the time to listen to our feedback and improve our overall experience with your application.
AI Segmentation Toolkit Enhancements
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AI Persona Support Bot: "PersonaPilot"
Idea Summary: Develop an in-tool AI Persona Support Bot, called PersonaPilot, that guides marketers in crafting content, messaging, and offers aligned with specific user personas—based on intent signals, behavioral patterns, and industry context. Core Features: 👤 Persona-Based Content Advisor Marketers input a target…
Discussion: What Do You Love Most About the CMC Toolkit?
Hi everyone! We’ve seen some amazing things coming out of the CMC Toolkit lately — from AI-generated campaign assets to real-time customer insights that are truly changing the game for marketers. So let’s celebrate 🎉 and share: What’s your favorite feature, biggest win, or most surprising benefit from using the CMC…
🚀 Discussion: What Do You Love Most About the CMC Toolkit?
Hi everyone! We’ve seen some amazing things coming out of the CMC Toolkit lately — from AI-generated campaign assets to real-time customer insights that are truly changing the game for marketers. So let’s celebrate 🎉 and share: What’s your favorite feature, biggest win, or most surprising benefit from using the CMC…
💡 Idea: Contextual Sentiment Layer with Audience Intent Signals
Idea Summary: Enhance MarketGenius’s sentiment analysis by introducing a Contextual Sentiment Layer that goes beyond generic tone detection to evaluate audience intent, emotional triggers, and channel-specific nuances—making sentiment insights more actionable for marketers. Key Features: 🎯 Intent-Driven Sentiment Scoring…