CMC Toolkit

The Customer Marketing Coalition Digital Toolkit Community Space is a dedicated hub where customer marketers, advocates, and brand builders come together to collaborate, share insights, and maximize the impact of their customer engagement strategies. This interactive space provides exclusive access to industry experts, best practices, and AI-driven tools designed to enhance customer marketing efforts.

Welcome to awesome!
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Discussion: Best new functionality in CMC- have you tried it?
I am absolutely loving the new AI capabilities in CMC, has anyone else tried it? I would love to hear your use cases below!
Loving the New Updates!
I just wanted to take a moment to say how much my team and I love the new updates to the CMC Toolkit! Your CSM team and Product team are rockstars! Thank you for taking the time to listen to our feedback and improve our overall experience with your application.
AI Segmentation Toolkit Enhancements
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AI Persona Support Bot: "PersonaPilot"
Idea Summary: Develop an in-tool AI Persona Support Bot, called PersonaPilot, that guides marketers in crafting content, messaging, and offers aligned with specific user personas—based on intent signals, behavioral patterns, and industry context. Core Features: 👤 Persona-Based Content Advisor Marketers input a target…
Discussion: What Do You Love Most About the CMC Toolkit?
Hi everyone! We’ve seen some amazing things coming out of the CMC Toolkit lately — from AI-generated campaign assets to real-time customer insights that are truly changing the game for marketers. So let’s celebrate 🎉 and share: What’s your favorite feature, biggest win, or most surprising benefit from using the CMC…
🚀 Discussion: What Do You Love Most About the CMC Toolkit?
Hi everyone! We’ve seen some amazing things coming out of the CMC Toolkit lately — from AI-generated campaign assets to real-time customer insights that are truly changing the game for marketers. So let’s celebrate 🎉 and share: What’s your favorite feature, biggest win, or most surprising benefit from using the CMC…
💡 Idea: Contextual Sentiment Layer with Audience Intent Signals
Idea Summary: Enhance MarketGenius’s sentiment analysis by introducing a Contextual Sentiment Layer that goes beyond generic tone detection to evaluate audience intent, emotional triggers, and channel-specific nuances—making sentiment insights more actionable for marketers. Key Features: 🎯 Intent-Driven Sentiment Scoring…
Integrated Competitor Intelligence Dashboard
Idea Summary: Add an Integrated Competitor Intelligence Dashboard that surfaces real-time insights on how competitors are positioning, messaging, and targeting their audiences—helping marketers make smarter decisions about content, campaigns, and differentiation. Proposed Features: 🧠 AI-Powered Content Monitoring…
Roadmap Idea: Smart Audience Segmentation Engine (SASE)
Overview: Introduce a Smart Audience Segmentation Engine (SASE) within the CMC Toolkit that uses machine learning to analyze behavioral, demographic, and engagement data—then automatically generates dynamic, intent-driven audience segments for marketers to activate across campaigns. Core Features: 🔍 AI-Driven Segmentation…
What Are the Best Practices for Submitting Product Feedback to the CMC Team?
Hi everyone! As we continue using and exploring the CMC MarketGenius AI Toolkit and other tools from the Customer Marketing Coalition, many of us have ideas, suggestions, and wish-list features we’d love to see included in the product roadmap. 🔍 How do you approach submitting feedback or feature requests that get noticed…